Assertive Leadership

Target Participants: Team Leaders, First-level, Mid-Level, Top Managers

This program aims to provide participants with the skills and strategies to communicate more assertively with others. By understanding how to control emotions, they will understand how to have controlled conversations, demonstrate confidence, and use these skills to display more effective communication and leadership in the workplace.

COVERAGE
– Assertive vs Passive vs Agressive Behavior
– Situations in the workplace needing assertive behaviors
– Visual aspects of communication (facial expression, gestures, eye contact, etc.)
– Vocal, Verbal and Content
– Techniques in carrying out difficult conversations
– Getting stakeholders’ buy in or support
– Changing the attitude and improving performance of direct reports