Managing Workplace Conflict

Target Participants: Team Leaders, First-level, Mid-Level Managers

This program highlights how managers and team members can better understand, respond to, and turn conflict into a productive force. It aims to help leaders gain a wider perspective of their current situation and the interventions they need to apply to bring back harmony and productivity in the workplace.

COVERAGE
– What is Conflict and Where Does It Come From?
– Types and Levels of Conflict in the Workplace
– Developing Self-Awareness
– Conflict Management Styles
– Non-Adversarial Communication
– Leveraging Differences to Create Opportunity
– Preventing Conflict in a Diverse Workplace